Frequently Asked Questions

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Snowboard Wraps FAQs:

Do I need a new snowboard to do this? 

A. No. That's the beauty! Many people have great snowboards that they really like but don't like the graphics so they buy another board. Recycle your board!

 

I am not so good with stickers, can I do this?

A. Yes. With our easy instructions on how to wrap your board, it's not hard. If you are totally scared of it we offer installation for $20 plus the cost of shipping your board. If you ship your board to us we will apply and send it back. But YOU CAN really do this. Don't be scared.

 

How long will this last?

A. With proper care it should last 3-5 years. But if you are like us you will probably change it again before that.

 

Do you offer custom designing?

Yes. Please email us at sales@wxsigns.com for details and pricing.
 

Can I send my artwork to you?

Yes. Please email us at sales@wxsigns.com for details and pricing.

 

Will this ruin my board?

No. In fact, a properly installed YourBoardWrap print will protect your boards original finish. It protects it against the suns harmful ultraviolet rays. Your Board Wrap will also be protected against scratches or minor damage upon contact.

 

Will this ruin my existing graphics?

Absolutely not!

 

What should I do if YourBoardWrap sticks to itself during application?

Gently peal YourBoardWrap print apart and continue the application process. Our products our made with the best products for production (same product as used on Nascar wraps) therefore they are very user-friendly during installation.

 

What should I do if it has bubbles after installing?
 

Bubbles are just trapped air. Carefully use a sharp needle or the top of a razorblade or exacto knife to carefully puncture a hole in the bubble(s) and then lightly press the area with your FREE squeegee provided to remove the trapped air. A low temperature blow dryer will help with the process.

 

Once installed can YourBoardWrap prints be removed and reused?
 

No. Although our products are removable once installed it must remain on the board until it's application life has ended.

 

What are Ford and Chevy overlay emblem decals?

They are adhesive decals that go over the existing Ford or Chevy stock emblems.

Do I have to take off the existing Ford or Chevy Emblem?

No, not at all.  The decals go "Over" the existing emblems.  This allows you to change them when you want to without ruining the stock emblems or scratching your vehicles paint.

Are these stickers?

Yes, however the correct terminology is "Decal".  Made from vinyl that is designed for outdoor use by 3M or Avery.  UV protected and waterproof.  A sticker is simply a cheap product that won't last.  All our products descriptions are clearly marked as "decals" if they are decals.  We will not reimburse for shipping if the item is returned. 

When will my order arrive?

All orders are "Made to Order" to insure fresh quality products.  What does this mean?  You can expect your order to be processed, manufactured and shipped from our facility within 5-7 business days after payment is received which doesn't include weekends and holidays.  Domed decals take an extra 5 business days for the "Doming" process to cure.

For more information please click here

Shipping charges?

I noticed shipping charges have increased.  What is that due to?  All three shipping carriers have increased their rates for 2008.  Please also keep in mind vinyl film is made from petroleum.  When fuel prices increase we generally expect a price increase from vinyl mfg: Avery, 3M and Arlon.  However, please be aware in the last 2 years we have only passed along one price increase to our customers.

Why?

All orders are custom made, we do not have body graphics or race logos that are on the shelf. Due to the various body graphics as well as vinyl colors combinations, each of our decals and or kits are made to order when purchased.

Please note that WebXtremes.com is not responsible for any shipping delays caused by the selected carrier including holidays. If you are ordering for a special occasion, please order early enough to accommodate for possible delays during transportation.

My Credit Card was already charged for my purchase but the order hasn't shipped yet.

Since all our products are made to order we will indeed charge your Credit Card for the purchase prior to shipping.  This insures us that your Credit Card is valid before we begin production of your order.

I'm thinking about a custom decal what information do you need?

Custom designs we need the following:

1. Size - Height x width
2. Colors
3. A mock up design
4. Vector artwork if possible

All custom designs receive a proof before going into production.  If you request a proof and decide not to order the decal you will be charged for the proof as we have design labor charges.  Hourly design fees are based on a rate of $65.00USD per hour and billed in 15 minute increments.

Depending on the decal, we may choose not to charge you a design cost as this allows us to resell the decal on our web site. 

Will I be charged for the design fees if I don't purchase the decal?

Yes, you sure will as we have to pay our designers for their time.

You want the custom decal to be all yours and not resold design charges will be applied.  However, WebXtremes.com will never use or resell the design.

Please note we don't ship on weekends or holidays.

Do you ship outside of the U.S.?

Yes, We ship to the US and Canada Only.  For other countries please contact us.

The products shown are in Black and White. What is the decal part and what is cut out?

The Black part of the image is your color choice and the White area is the cut out area that will expose your application surface.

I want to reverse one of the decals. Can you reverse the decal so that it faces the opposite direction?

Sure we can. All you need to do is state "Please reverse one of the decals" in the comments line area where you fill out your shipping info. If you are purchasing more than two decals, please specify which decal you want reversed.  Keep in mind we don't stock reversed decals they will need to be custom run and shipping on these will be 5-7 business days before they leave our facility.

What are the decals made from?

All our vinyl graphic products are made from high quality self adhesive vinyl material (the same type used for OEM Original Equipment Manufacturers). We currently use one of the best brands on the market, 3M™ ScotchCal. For specialty colors we use Avery™ Premium Cast Vinyl. These materials are of optimum quality and have excellent workability and removal properties. All our vinyl graphics can be applied to any smooth, non-porous surface.

Where can these decals be applied?

All our vinyl decals and graphics can be applied to any smooth, non-porous surface (i.e. Windows, Hoods, Doors, Roof etc.).

How long will the decals last?

The average life expectancy for our high quality self adhesive decals is between 5 to 7 years.

Can I install the decals myself?

Yes, all of our decals and graphics are easy enough for a novice to install! Simply follow the decal application instructions provided online.  However, if you feel you can't do the install we recommend a sign shop to do the installation.  Dealer detail shops we don't recommend and they don't frequently install vehicle graphics compared to a sign shop.

How do I remove the decals?

Vinyl graphics and decals can be easily removed. Simply heat the decal with a heat gun or hairdryer. Then using your fingernail, lift the edge of the decal and work across the surface of the decal. Overheating the decal will result in more difficult removal, as will not enough heat. Once the vinyl is removed, use PREPSOL or thinners to remove any glue residue.

Will my windshield wipers affect my decals?

Yes, if the wiper blade is running over the decal they will get scratched.

Will the decals effect the rear window defroster?

No.

What type of payment do you accept?

We accept all major credit cards, plus PayPal, US Postal Service Money Orders and bank cashiers checks. All of these options are provided for you once you have selected your desired decals to purchase.

I ordered the wrong product now what?

Double check your order!!!  Before you "Submit" your order please double check it.  We get the exact copy that you're viewing online as well as receipt that we email you. This is our picking list our shipping department uses.

Please follow the return directions provided with our order.  Or, follow the below link.  Any, order returned without filling out the form will be refused.  Shipping will not be reimbursed to our location as well as sending the replacement order.

PRODUCT RETURNS
Please follow the link.  Please don't call us.  The return form is the fastest way to return a product.

Please take special care by ordering carefully and completely, and verify the order given in the confirmation email issued at time of order placement.

WebXtremes quality control assures that all products are checked for flaws before shipment.

PRODUCT EXCHANGES
All products designed and manufactured by WebXtremes are done on an individual basis according to the information supplied by the customer. There are no exchanges available for custom designed products, including those due to customer selecting improper size or color. The colors listed on the color chart have been color matched to the actual vinyl color. Be sure that the exact color and size is checked before you order.

SHIPPING DELAYS
WebXtremes and its affiliates are not responsible for any delays in shipping including local delivery errors or international customs issues. WebXtremes will make every effort to rectify the situation where feasible.

If your purchasing items listed on eBay and haven't purchased "Insurance" for each of your decals NO tracking # will be provided and WebXtremes is NOT responsible for lost or damaged products.

SHIPPING ERRORS & LOST PACKAGES
Lost or damaged claims can only be filed for shipments over $50.00 in value and can only be done after 30 days from package shipment. WebXtremes is not responsible for 3rd party shipping errors, omissions or damaged shipments.

DELIVERED STATUS OF ORDER BUT HAVE NOT RECEIVED IT

When I check the status of my tracking order the status shows "Delivered".  We ship every package with a tracking number to insure it does indeed get delivered.  The Postal Carrier, and or UPS, FedEx and DHL scan the package prior to dropping it off at your shipping location.  If the package is stolen, lost or misplaced by anyone outside of the shipping carrier we will NOT replace the item as we have honored our sale agreement.

CUSTOMER SUPPLIED INCORRECT ADDRESS INFORMATION
Our shipping software imports the "Shipping" address entered by the customer.  If the address is wrong, you, the customer will need to pay for additional shipping charges.

DISCLAIMER
WebXtremes/WX Signs is not responsible for any damage to the decals/graphics caused by human error, or the surface it is being applied to during installation. In a case whereby the customer is uncertain as to the decal installation procedure, it is the sole responsibility of the customer to seek this information from a qualified or knowledgeable source.  Simply, if you failed to install the decals correctly we will not reimburse or replace the decals.  NO exception.